Frequently Asked Questions

Can I create an account?

Yes! Create an account to track your purchases, save your address, proceed to checkout faster, manage your account information, and choose the information you want to receive by email.

Yes! Create an account to track your purchases, save your address, proceed to checkout faster, manage your account information, and choose the information you want to receive by email.

How can I return the goods?

You can initiate a return for your first order within 30 days of purchase by returning the unused portion of the product (including packaging) and sending an email to hello@alaushu.com . In your email, please include your name, order number, order date, address and reason. We will respond with instructions on how and where to return the product for a refund. Please note that return shipping costs will not be reimbursed unless the product is defective or incorrectly delivered. Refunds will be made within 14 days of receiving the returned product. Please also note that returned products must be in their original packaging, unused and fit for resale. We do not accept returns on opened, used or partially used products, especially dietary supplements, copper body brush, for hygiene and safety reasons.

You can initiate a return for your first order within 30 days of purchase by returning the unused portion of the product (including packaging) and sending an email to hello@alaushu.com . In your email, please include your name, order number, order date, address and reason. We will respond with instructions on how and where to return the product for a refund. Please note that return shipping costs will not be reimbursed unless the product is defective or incorrectly delivered. Refunds will be made within 14 days of receiving the returned product. Please also note that returned products must be in their original packaging, unused and fit for resale. We do not accept returns on opened, used or partially used products, especially dietary supplements, copper body brush, for hygiene and safety reasons.

Which countries do you deliver goods to?

We ship to most EU countries (27) and the United Kingdom. If you do not see your country listed during checkout, it means we do not currently offer shipping there. If you are having trouble with checkout, please contact us by email at hello@alaushu.com .

We ship to most EU countries (27) and the United Kingdom. If you do not see your country listed during checkout, it means we do not currently offer shipping there. If you are having trouble with checkout, please contact us by email at hello@alaushu.com .

Do you offer free shipping?

Yes, but only for EU orders over €50. If you don't see free shipping, your country may be an exception.

Yes, but only for EU orders over €50. If you don't see free shipping, your country may be an exception.

Order fulfillment

Once your order is placed, please allow 1-2 business days for it to be packaged and shipped. Once your order has shipped, you will receive an email with tracking information. Delivery usually takes up to 7 business days from dispatch. In Lithuania, if you purchase for 50 EUR or more, delivery is free. We offer delivery via Omniva, DPD, LP Express, Smartpost. In Europe: DHL, UPS, DPD.

Once your order is placed, please allow 1-2 business days for it to be packaged and shipped. Once your order has shipped, you will receive an email with tracking information. Delivery usually takes up to 7 business days from dispatch. In Lithuania, if you purchase for 50 EUR or more, delivery is free. We offer delivery via Omniva, DPD, LP Express, Smartpost. In Europe: DHL, UPS, DPD.

Do you ship outside Europe?

Yes, we offer standard and express shipping options to many countries around the world. If you don't see your country listed, please contact us at hello@alaushu.com .

Yes, we offer standard and express shipping options to many countries around the world. If you don't see your country listed, please contact us at hello@alaushu.com .

Where can I buy ALAUSHU?

ALAUSHU products are available only at ALAUSHU.com.

ALAUSHU products are available only at ALAUSHU.com.

When will you restock?

We are doing our best to restock soon! Subscribe to our newsletter and be the first to know when products are back in stock.

We are doing our best to restock soon! Subscribe to our newsletter and be the first to know when products are back in stock.

My package is missing. Can you help?

If you have not received your order or it has been lost in transit, please contact us at hello@alaushu.com and we will be happy to assist you. Alternatively, you can contact your chosen shipping partner directly.

If you have not received your order or it has been lost in transit, please contact us at hello@alaushu.com and we will be happy to assist you. Alternatively, you can contact your chosen shipping partner directly.

Order fulfillment

Once your order is placed, please allow 1-2 business days for it to be packaged and shipped. Once your order has shipped, you will receive an email with tracking information. Delivery usually takes 2-5 business days from dispatch. In Lithuania, Europe, if you purchase for 50 EUR or more, delivery is free. We offer delivery via Omniva, DPD, LP Express, Smartpost. In Europe: DHL, UPS, DPD.

Once your order is placed, please allow 1-2 business days for it to be packaged and shipped. Once your order has shipped, you will receive an email with tracking information. Delivery usually takes 2-5 business days from dispatch. In Lithuania, Europe, if you purchase for 50 EUR or more, delivery is free. We offer delivery via Omniva, DPD, LP Express, Smartpost. In Europe: DHL, UPS, DPD.

What payment methods do you accept?

ALAUSHU uses secure and convenient payment platforms STRIPE and PAYSERA, allowing you to pay for goods or services quickly and easily. You can use credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay. The amount due will be debited from your card when you place your order.

ALAUSHU uses secure and convenient payment platforms STRIPE and PAYSERA, allowing you to pay for goods or services quickly and easily. You can use credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay. The amount due will be debited from your card when you place your order.

How can I get an ALAUSHU discount?

To stay up-to-date on the best deals, subscribe to our newsletter. Read the Referral Program FAQ and Feedback Coupon FAQ below to learn more about our offers.

To stay up-to-date on the best deals, subscribe to our newsletter. Read the Referral Program FAQ and Feedback Coupon FAQ below to learn more about our offers.

Does ALAUSHU have the right to sell dietary supplements?

Yes. Our food business registration number is 22MTSPĮ-27.

Yes. Our food business registration number is 22MTSPĮ-27.

How does ALAUSHU contribute to sustainability?

We strive to continuously evaluate and improve our practices - from material sourcing to reducing our carbon footprint - to create a responsible and sustainable brand.

We strive to continuously evaluate and improve our practices - from material sourcing to reducing our carbon footprint - to create a responsible and sustainable brand.

Do you have an affiliate program?

Our partner program is by invitation only. If you are an influencer interested in partnering with us, please submit your information to hello@alaushu.com for consideration.

Our partner program is by invitation only. If you are an influencer interested in partnering with us, please submit your information to hello@alaushu.com for consideration.

Referral Program FAQ

How does the referral program work?

After completing your purchase, you will receive a unique link that you can share with your friends.

After completing your purchase, you will receive a unique link that you can share with your friends.

What benefits do my friends get by using my referral link?

Your friends will receive a 15% discount on their first purchase.

Your friends will receive a 15% discount on their first purchase.

Will I get anything for recommending to friends?

Yes! When a friend makes a purchase using your link, you will also receive a 15% discount on their next purchase.

Yes! When a friend makes a purchase using your link, you will also receive a 15% discount on their next purchase.

Who can use the referral discount?

The referral discount is only available to new customers who have not previously purchased from our store.

The referral discount is only available to new customers who have not previously purchased from our store.

Is there a minimum purchase amount?

No, there is no minimum amount required to use the discount.

No, there is no minimum amount required to use the discount.

Does the referral discount have an expiration date?

Yes, this discount is valid for 30 days from your friend's first purchase.

Yes, this discount is valid for 30 days from your friend's first purchase.

Feedback Coupon FAQ

What is the feedback coupon program?

Our review coupon program rewards customers for providing reviews on products they purchase. When you submit a review with a title and content, you will automatically receive a discount coupon as a thank you.

Our review coupon program rewards customers for providing reviews on products they purchase. When you submit a review with a title and content, you will automatically receive a discount coupon as a thank you.

Who can get a feedback coupon?

Only verified buyers who have purchased the product they have reviewed can receive this coupon.

Only verified buyers who have purchased the product they have reviewed can receive this coupon.

Are there any restrictions on using a feedback coupon?

Yes, this coupon can only be used by the customer who submitted the review. The coupon can only be used once and cannot be shared with others.

Yes, this coupon can only be used by the customer who submitted the review. The coupon can only be used once and cannot be shared with others.

Is there a minimum purchase amount?

No, there is no minimum purchase amount for this discount.

No, there is no minimum purchase amount for this discount.

How long is a feedback coupon valid for?

The coupon is valid for 30 days from the date of receipt. You will be sent a reminder email before it expires.

The coupon is valid for 30 days from the date of receipt. You will be sent a reminder email before it expires.

We look forward to answering any additional questions you may have! Contact us at hello@alaushu.com.